Apple is honest enough to admit mistakes. Last week, the company said sorry for the maps app errors and suggested we use other maps for now. And just recently, a reader of Gizmodo received a reply for his inquiry on the iPhone 5′s camera. A certain Matt Van Gastel received this response from the Cupertino company:
Dear Matt,
Our engineering team just gave me this information and we recommend that you angle the camera away from the bright light source when taking pictures. The purple flare in the image provided is considered normal behavior for iPhone 5′s camera. If you wish to reach me regarding this case number *********, please contact me at 1-877-***-**** ext. *******. I currently work Thursday-Monday: 7:00am – 3:30pm Mountain Time. If you reach my voicemail, please leave your name, phone number, case number and the best time to reach you. Email is ***********@apple.com.
Sincerely,
Debby
AppleCare Support
An AppleCare Support named Debby admitted that the “purple flare in the image provided is considered normal behavior for iPhone 5“. That’s normal? I think Apple overlooked this problem. According to Gizmodo, some experts on photography are saying that the sapphire glass cover of the camera is causing the purple glare.
Apple‘s suggestion on how to angle the camera away from the light while taking a photo reminds me of the issue before. Holding the iPhone by the antenna band will cause dropped calls and that there is a proper way to hold the phone. OKAY.
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